Refund policy

Last updated: March 24, 2026

At Caselle Studio, we want you to feel confident in your purchase. If you are not fully satisfied, you may request a return within the return window set out below, subject to the conditions of this policy.

Summary

Accepted Returns: Defective and non-defective products
Product Condition: New and unused only
Return Window: 30 days from the date of delivery
Return Method: By mail
Refund Currency: USD
Return Label: Customer’s responsibility, unless the item is defective, damaged, or incorrect
Restocking Fee: None
Refund Processing Time: 5–10 business days after the returned item has been received and inspected

Return Eligibility

We accept returns for both defective and non-defective products, provided the return request is made within 30 days of delivery and the item meets the eligibility requirements below.

To be eligible for a return, items must be:

unused
uninstalled
in new and resalable condition
in their original condition
returned with all parts, hardware, manuals, and original packaging intact
returned with proof of purchase

We do not accept returns for:

items showing signs of installation, use, wear, or damage caused after delivery
items missing parts, hardware, manuals, or original packaging
customized items
final sale items clearly marked as non-returnable on the product page
gift cards

Return Window

You may request a return within 30 days from the date of delivery.

Return Method

Returns are accepted by mail only.

To start a return, please email contact@casellestudio.com within the 30-day return window and include your order number and the reason for the return. We may request photos or additional information to assess the return.

Once your return is approved, we will provide return instructions. Please do not send any item back without prior approval.

Return Shipping and Return Label

For returns of non-defective items, the customer is responsible for the cost of return shipping and for obtaining the return shipping label.

If the item is received damaged, defective, or incorrect, we will cover the return shipping cost and provide return instructions at no additional cost to you.

We recommend using a tracked shipping service, as Caselle Studio is not responsible for returns lost in transit.

Restocking Fee

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact contact@casellestudio.com within 7 days of delivery and include your order number and clear photos of the issue.

If the issue is confirmed, we will arrange a replacement or refund at our cost, including any applicable shipping costs.

Exchanges

We do not process direct exchanges. For the fastest service, please place a new order for the item you want and return the original item once your return has been approved.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method in USD within 5–10 business days after the returned item has been received and inspected.

Please note:

original shipping charges are non-refundable unless the item was damaged, defective, or incorrect
refunds are issued only for approved returns
refunds are issued to the original payment method used at checkout

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@casellestudio.com .