Shipping policy

Last updated: October 25, 2026

Key Shipping Information

Shipping Destination: All 50 U.S. states, including Alaska and Hawaii, and Washington, D.C. We do not currently ship to Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, military addresses (APO/FPO/DPO), or international addresses.
Shipping Fee: Free tracked standard shipping on orders of $100 or more; $15 flat rate on orders under $100
Shipping Fee Currency: USD
Order Cutoff Time: 3:00 PM Eastern Time (New York)
Processing Time (before shipping): Made-to-order items 2–4 weeks (the handle and knob sets marked Made to order on the product page) · In-stock items 3–5 business days (hinges, door stops, accessories, replacement parts and the handle and knob sets marked In stock)
Transit Time: 5–8 business days to the contiguous U.S. and Washington, D.C. · 10–15 business days to Alaska and Hawaii
Estimated Total Delivery Time: Made-to-order items 15–28 business days · In-stock items 8–13 business days
Estimated Total Delivery Time to Alaska and Hawaii: Made-to-order items 20–35 business days · In-stock items 13–20 business days

Business days are Monday to Friday, excluding public holidays.

Shipping Destinations

We ship to addresses in all 50 U.S. states, including Alaska and Hawaii, and Washington, D.C. We do not currently ship to Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, military addresses (APO/FPO/DPO), or international addresses.

Delivery Address

Orders are shipped to the delivery address entered at checkout. Please make sure your shipping information is accurate and complete before submitting your order. Caselle Studio is not responsible for delays or delivery issues caused by incorrect or incomplete address details provided by the customer.

Order Cutoff Time

Orders placed before 3:00 PM Eastern Time (New York) on a business day begin processing that same business day. Orders placed after the cutoff, or on weekends or holidays, begin processing on the next business day.

Processing Time

Processing time is the time we need to prepare, configure, check and pack your order before it ships.

In-stock items: 3–5 business days. Hinges, door stops, accessories, replacement parts, and the handle and knob sets marked “In stock — 3–5 business days to process and configure, then shipped” on the product page. Those sets are configured to your order — function, handing, backset and door thickness — before they ship.
Made-to-order items: 2–4 weeks. Some door handle and knob designs and options are made for your order. The product page marks them “Made to order” with the time before shipping, and your cart and order confirmation show the same.

Orders With Made-to-Order and Other Items

If your order contains items with different processing times, it ships in separate parcels: each item ships as soon as it is ready. You receive tracking for each parcel. Shipping is charged once per order — free on orders of $100 or more, otherwise $15 — and the extra parcels cost nothing.

Transit Time

After your order ships, delivery usually takes 5–8 business days to the contiguous U.S. and Washington, D.C., and 10–15 business days to Alaska and Hawaii. Transit time is the time your parcel is with the carrier.

Total Delivery Time

Contiguous U.S. and Washington, D.C.:

Item	Processing	Transit	Total
Made-to-order items, 2–4 weeks	2–4 weeks	5–8 business days	15–28 business days
In-stock items (hinges, door stops, accessories, replacement parts, handle and knob sets marked In stock)	3–5 business days	5–8 business days	8–13 business days

Alaska and Hawaii:

Item	Processing	Transit	Total
Made-to-order items, 2–4 weeks	2–4 weeks	10–15 business days	20–35 business days
In-stock items (hinges, door stops, accessories, replacement parts, handle and knob sets marked In stock)	3–5 business days	10–15 business days	13–20 business days

The “Arrives by” date on our product pages uses the times for the contiguous U.S. and Washington, D.C. Delivery times are estimates and may vary because of carrier delays, weather, public holidays, high order volume or other circumstances outside our control.

Shipping Fees

Standard shipping to all 50 U.S. states and Washington, D.C. is free on orders of $100 or more. Orders under $100 pay a flat $15 shipping fee. The $100 applies to your order subtotal after discounts and before taxes. Shipping is charged once per order, even when your order ships in more than one parcel. All prices and fees are shown in USD.

Order Tracking

When your order ships, you receive a shipping confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear after dispatch.

Delivery Delays

While we aim to deliver every order within the estimated time, delays may occasionally occur because of carrier disruptions, weather or seasonal demand. If an item is delayed before it ships, we email you a new ship date, and you can cancel it for a full refund. If your order is delayed, contact us at contact@casellestudio.com or call or text +1 (888) 422-0205.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us at contact@casellestudio.com within 7 days of delivery with your order number and clear photos of the issue. We will review it and, where applicable, arrange a replacement or refund under our Return & Refund Policy.

Order Cancellations

If you need to cancel your order, contact us as soon as possible at contact@casellestudio.com. If your order has not yet been processed or shipped, we will do our best to accommodate your request. If it has already shipped, the cancellation or return is handled under our Return & Refund Policy.